Customer Support & Administrative Coordinator
Dubai, UAE·Full-time·2+ years
As we grow our international user base, we need an organized, customer-focused coordinator to keep buyers and sellers happy and operations tidy. You'll be the friendly front line of the platform and the glue between our teams.
What you'll do
- Answer buyer and seller inquiries across email, WhatsApp, live chat and phone, and resolve or escalate issues quickly.
- Run buyer and seller verification (identity, business and document checks) and flag suspicious activity.
- Keep the CRM accurate: profiles, tickets, subscriptions and verification records, with weekly and monthly reports.
- Manage subscriptions (renewals, upgrades and invoices) and support sales and management with day-to-day admin.
What we're looking for
- 2+ years in customer support, success, administration or sales coordination.
- Fluent English; French, Arabic, Turkish or Swahili a plus.
- Comfortable with a CRM (HubSpot, Zoho, Salesforce or similar) and everyday office / Google tools.
- Excellent communication, strong organization and a genuine customer-first mindset.
Nice to have
- Experience on an e-commerce or B2B marketplace platform.
- Exposure to international trade or logistics.
Why join now
You'll work with customers across Africa, Europe, the GCC, Turkey and beyond, with room to grow into Senior Customer Success, Operations or Administration roles. Full-time in Dubai with an employment visa, medical insurance and bonuses.
Sound like you?
It takes a couple of minutes. Attach your CV, tell us why you, and we’ll read every word.